Shipping Policy

Contact us

📧 Email: service@apnhkofficial.com
📞 Phone: +85297565307

If you don't see your question here, email us and we'll reply as soon as possible.

1) Order Help

Edit / Cancel an Order

  • Orders start processing shortly after checkout
  • Changes or cancellations aren't guaranteed
  • Email service@apnhkofficial.com ASAP with your order number

Missing Order Confirmation Email

  • Check your spam/junk folder first
  • If it's not there, email service@apnhkofficial.com and we'll confirm your order status

Account Required? No — guest checkout is available. Creating an account helps you:

  • View order history
  • Save shipping details
  • Track orders more easily

Payments

  • Major credit/debit cards accepted
  • Other payment options (if available) are shown at checkout
  • Options may vary by location

Discount Codes Promotions may be offered occasionally. Rules:

  • One discount code per order (unless stated otherwise)
  • Discounts can't be applied retroactively

2) Shipping & Delivery

Processing Time + Delivery Time

  • Processing: Usually 1–3 business days (excluding weekends and holidays)
  • Delivery time depends on:
    • Your location
    • The shipping option selected at checkout

Tracking Your Shipment

  • You'll receive a shipping confirmation email when your order ships
  • Tracking details provided if available
  • Tracking may take 24–48 hours to update

International Shipping We ship to many regions worldwide. If your destination isn't available at checkout, email service@apnhkofficial.com and we'll do our best to help.

Duties / Taxes / Customs Fees International orders may incur duties, taxes, or customs fees charged by your country/region:

  • These fees are not included in your purchase total
  • The customer is responsible for these charges

Delayed Delivery Delays can occur due to carriers, weather, or customs. If your order looks delayed, email your order number and we'll help you track it.

Marked "Delivered" but Not Received Please try the following:

  • Check around the delivery area (doorstep, mailbox, parcel room, etc.)
  • Check with household members or neighbors
  • Check with your building's front desk/concierge/security

If it's still missing, contact the carrier directly first. You can also email us and we'll assist where possible.

3) Returns & Refunds

Returns Eligible garments can be returned within 30 days of delivery if they are:

  • Unworn and unwashed
  • Unaltered
  • In original packaging with all tags attached

For details, please review our Return & Refund Policy.

Worn / Washed Items Not returnable (for hygiene and quality reasons).

Damaged / Defective / Incorrect Items Contact us within 7 days of delivery. Email service@apnhkofficial.com with:

  • Your order number
  • Clear photos of the garment, the defect/tag, and packaging

We'll review and assist as quickly as possible.

Refund Timing After your return is received and approved:

  • Refunds go back to the original payment method
  • Allow 5–10 business days for the refund to appear (depends on the payment provider)

4) Apparel Information & Care

Wear & Care Guidelines

  • Intended for everyday wear when cared for as directed
  • Review the product description and sizing guide before use
  • If you have skin sensitivities, check fabric composition on the product page before purchasing

Materials Fabrics vary by garment (e.g., cotton, linen, silk, wool, synthetics, blends). Each product page lists fabric composition and key specs. For confirmation on a specific item's feel or stretch, email the product name/link to service@apnhkofficial.com.

Odor on First Open Some garments (especially those with specific dyes, treatments, or shipped in sealed polybags) may have a slight odor initially. This typically fades after airing out in a ventilated space for 24–72 hours or after the first wash.

Garment Care & Washing Instructions

  • Always check the care label attached to the inside of the garment before washing
  • Wash with like colors and avoid harsh bleaches unless the care label says they're OK
  • Air dry or tumble dry on low heat to prevent shrinking when applicable
  • Keep away from prolonged direct sunlight to prevent color fading

Photos vs. Real Product (Color / Size) We aim for accurate display, but:

  • Minor color variation can occur due to lighting/screen settings
  • Manual measurements and fabric stretch may differ slightly

If exact sizing matters for your desired fit, review the listed size guide carefully before ordering.

Sizing & Fit Assistance If you are between sizes or need help understanding the fit of a specific garment (e.g., relaxed, tailored, oversized), email service@apnhkofficial.com with your measurements and we'll be happy to help.

5) Customer Support

How to Reach Us
📧 Email: service@apnhkofficial.com
📞 Phone: +85297565307

Reply Time
We aim to respond within 1–2 business days, depending on volume and business hours.

Contact Information
Apnhk
Room A, 3rd Floor, Winner Comm Building
401–403 Lockhart Road
Causeway Bay, Hong Kong

📧 Email: service@apnhkofficial.com
📞 Phone: +85297565307